Returns & Exchanges

We happily accept returns of unused items. We only ship brand new products to our customers, and we expect that any returned items look and smell the same. All returns must be postmarked within 10 days of receipt. Prior to returning an item, please contact us with the reason for the return, so that we can issue you a credit (less shipping & handling) upon receipt.

Please send items back in their original packaging and in their original condition.

We do not offer refunds on clothing, beds or carriers for hygenic reasons. All sales on sale items, personalized items and perishables are final. Shipping and handling is not refundable.

Returns can be mailed to the following address:

Sales Tax

Sales tax will be added to orders by and shipped to Illinois customers only.

Payment Methods

We accept Visa, Master Card, Discover, and American Express as well as Paypal. Credit card accounts are billed at the time of shipment. For the best service, please include a daytime telephone number in case there are questions pertaining to your order.